You tap the withdrawal button, confirm the amount, and the screen shows the request sitting as pending with no movement. The most common cause is an unfinished identity check or a payment detail that does not match the account holder.
A pending withdrawal that will not move
The player sees the payout marked as pending while the balance stays locked and nothing reaches the chosen destination.
- Identity verification was never completed or is still waiting for review.
- The payout address or account details differ from the name on the player profile.
- A bonus that came with the f7 casino promo code still has playthrough left on it.
- The deposit that funded the play has not cleared on the casino side.
- A second withdrawal request created a duplicate that is holding the first one.
- Open the withdrawal history and note the status shown next to the request.
- Compare the payout name with the name on your profile and fix any difference.
- Cancel nothing yet; a cancelled request returns funds to the balance and restarts the queue.
- Check whether an active bonus is still attached to the balance.
- If a bonus is active, play through what remains before requesting the payout again.
- Make sure the deposit behind the play has fully settled on the casino balance.
- Remove any second request for the same amount so only one stays in the queue.
- Confirm your email inbox can receive messages from the casino.
- Wait for the review to finish before sending anything else.
- Keep a screenshot of the request status and the amount.
- Send one message to support with the request reference and the screenshot.
Contact support once the status has not changed after the review window has passed and your documents and bonus play are both settled.
Identity documents stuck or turned down
The player uploads a document, sees it marked as rejected or under review, and cannot move forward until the check clears.
- The photo is blurred, cropped or has a glare across the text.
- The document has expired or the details do not match the profile.
- The proof of address is older than the period the casino accepts.
- Part of the document is covered by a finger, a shadow or another card.
- The file type or size falls outside what the upload form accepts.
- Read the rejection note on the document itself before uploading again.
- Place the document on a flat, dark surface in good light.
- Capture all four corners and every edge of the card or page.
- Make sure no text is hidden by glare, a finger or a fold.
- Use the original document, not a photocopy of a copy.
- Check that the name, date and photo match your profile exactly.
- Confirm the document has not expired.
- Upload the file in the format and size the form names.
- Send one file per request rather than several at once.
- Keep the confirmation that the upload was received.
- Wait for the review to finish without sending duplicates.
- Repeat the same process for the proof of address if it was also rejected.
Contact support when a clear, valid document has been rejected more than once and the rejection note gives no reason you can act on.
A deposit that left the bank but missed the balance
The player sees money gone from the bank account while the casino balance shows nothing added.
- The deposit is still moving between the bank and the casino.
- The payment was sent with details that do not match the casino deposit page.
- The deposit landed in a bonus balance instead of the cash balance.
- The bank blocked or held the payment for its own checks.
- The player used a payment route the account is not set up for.
- Check the bank statement and note the exact amount, time and reference.
- Return to the deposit page and confirm which balance the payment should reach.
- Log out and back in to refresh the balance display.
- Look through the transaction history for a matching entry.
- Check the bonus balance in case the funds arrived there.
- Confirm the payment details on the deposit page match what you entered.
- Ask the bank whether the payment is pending or settled.
- Do not send a second deposit while the first is unresolved.
- Collect the bank reference and a screenshot of the transaction history.
- Send one message to support with the reference and the screenshot.
- Reply with any extra detail support asks for, such as a bank receipt.
- At f7casino.co/ the deposit section shows which balance each payment route feeds, so you can see where the money should land.
Contact support when the bank confirms the money has settled and the casino balance still shows no matching entry.
Sign-in failures and a locked account
The player types the password and the page returns an error or a message that the account is locked after repeated attempts.
- The password or email was typed with a wrong character or space.
- Too many failed attempts triggered a temporary lock.
- A password reset was requested and the old password no longer works.
- The email address on the profile is no longer one the player can open.
- A second account or a shared device confused the sign-in.
- Type the email address slowly and remove any space at the end.
- Use the eye icon on the password field to see what you typed.
- Check that caps lock is off and the keyboard language is correct.
- Stop trying after a few failures so the lock does not extend.
- Use the password reset link and open the message on the same device.
- Set a new password that you have not used on the account before.
- Log out of any other device that still holds the session.
- Clear the browser cache if the page keeps returning an error.
- Try a private window in the phone browser to rule out stored data.
- Confirm the email on the profile is still one you can open.
- Note the exact error message and the time it appeared.
- Contact support with that message when the f7 casino login page keeps failing after a clean reset.
Contact support when the reset link never arrives or the account stays locked after you have stopped attempting to sign in.
Use one identity, one email address and one set of payment details across the whole account, because a single mismatch is what pushes most payouts, checks and deposits into manual review.
