You forgot to enter the bonus code on your first deposit, and the extra spins never arrived, so the welcome offer stayed out of reach. The most common mistake at that moment is assuming the code is applied automatically instead of typing it into the bonus field before confirming the payment.
Claiming the Bitstarz welcome offer
Where do I type the Bitstarz bonus code for free spins?
Look for the bonus code box on the deposit screen, just above the confirm button. Type the code exactly as it appears, without extra spaces. The field only accepts the code before you send the money, not after. If the field is empty or hidden, clear your browser cache and reload the page.
Do I need a code if I already have an account?
Codes are tied to the offer, not to whether you are new or returning. A returning player can still use a code when the offer allows it. Enter the code in the same deposit form before you confirm. After the deposit, open your bonus balance to see if the spins were added.
Why did my welcome bonus not appear after depositing?
Most missing bonuses come from a code that was typed after the deposit was sent. Other causes are a bonus that was already claimed or a payment method that does not qualify for the offer. Check your bonus history for a pending entry. If nothing appears, contact support with the deposit reference before you play further.
Can I use a Bitstarz bonus code free spins offer on a second deposit?
Each welcome offer code is linked to a specific deposit in the sequence. Using the same code twice normally fails, and the spins will not be credited. Read the offer description to see which deposit number the code belongs to. Enter the matching code on that deposit only. If you are unsure, ask support which code applies to your next deposit.
What happens if I skip the code and deposit without one?
A deposit made without a code is treated as a plain cash deposit. The welcome offer is not applied, and you cannot add the code afterwards. Before you confirm any deposit, check that the code field contains the right characters. For a full walkthrough of the welcome process, learn more explains each step in plain language. If you already deposited without a code, ask support whether the offer can still be attached.
Getting your winnings out
Why is my withdrawal still pending?
Pending status usually means the request is waiting for a review. Some accounts need identity checks before the first payout. Open your withdrawal history and confirm the status line. If it has not moved after a reasonable wait, contact support with the request number. Do not submit a second request while the first is still open.
What documents do I need before cashing out?
Most players are asked for a photo ID and a proof of address before the first withdrawal. Some accounts also need a payment proof for the method used. Upload clear images where the corners and text are visible. Submit them before requesting the payout so the review does not stall. Once approved, the documents stay on file for later withdrawals.
Why was my withdrawal sent back to my balance?
A payout can be returned when the identity check is incomplete or the bonus terms were not met. Check your account messages for the reason. If a bonus was involved, finish the playthrough before requesting again. Correct the missing item, then resubmit the request. Repeated returns usually mean one condition is still open.
Can I cancel a withdrawal after sending it?
Some withdrawals can be cancelled while they are still pending. Open the withdrawal history and look for a cancel option next to the request. If the option is gone, the payout is already being processed and cannot be reversed. Decide before you confirm, because cancelling returns the money to your balance and restarts the wait.
Games and playing on your phone
How do I use the Bitstarz casino login on my phone browser?
Open your phone browser and go to the site, then tap the login area. Enter the same username and password you use on a computer. If the page looks cramped, rotate the phone or zoom out. Save the site to your home screen for quicker access next time. Never log in through a link from an unknown message.
Is there a Bitstarz casino app to install?
There is no separate app to install, so play happens in the phone browser. The mobile site loads the same game library and account tools. Add a bookmark or home screen shortcut instead of searching for a download. Avoid any file that claims to be an app, because it is not from the site. The browser version is the supported way to play on mobile.
Why do some games not load on mobile data?
Heavy game files can stall on a weak mobile connection. Switch to Wi-Fi or move to a spot with better signal. Close other tabs that are using data. Reload the game once the connection is stable. If one game keeps failing while others work, try a different game from the same category.
Do free spins work the same on a phone?
Spins credited to your account appear in the same bonus balance on mobile and desktop. Open the game named in the offer and the spin counter shows at the top. The result is the same as on a computer. If the counter is missing, reload the game in the phone browser before you play.
